USA Digital specializes in providing voice, data, MPLS, and IP solutions for call centers. Our full range of communication products are suitable for any call center environment, from fixed premises to remote agent.

Our reliable networks, flexible billing structures and the lowest available rates are combined to provide call centers with the best value in telecom costs. Increase your margins while lowering your costs. Visit with USA Digital representatives today.

Contact Name: Lindsay Choate, Marketing Coordinator
Phone: 800.746.1027
Email: lindsayc@usad.com
Web: www.usad.com

DNC Compliance Enterprise Edition allows your inbound or outbound contact center to fully automate compliance functions such as batch scrubbing, internal DNC requests, DNC policies, and Existing Business Relationship (EBR) management using web services requests. The Enterprise Edition allows you to integrate routine compliance activities with your CRM or predictive dialer applications such as internal Do Not Call and EBR lists in real time for use during call list scrubbing across a wide call center network of locations or dealers.

Contact: Ryan Thurman, Director of Sales & Marketing
Phone: 866.362.5478
Email: ryan@dnc.com
Web: www.dnc.com

Now provided as part of the Noble ® contact center solution suite, Nexidia’s speech analytics solutions enable organizations to search and analyze their recorded calls to gain business intelligence, enabling them to make operational changes to improve customer satisfaction, assure compliance, and reduce operation costs. Visit Nexidia’s Booth to view a demonstration of Enterprise Speech Intelligence (ESI), and pick up the CD, “Using Speech Analytics to understand your customer interactions”.

Contact: Brian Cooper, VP Business Development
Phone: 402.502.2356
Email: bcooper@nexidia.com
Web: www.nexidia.com

For developers of advanced contact center and broadcast solutions, Aculab's Prosody product range provides feature-rich, high density media processing and call control signaling, with IP and digital TDM network connectivity. The portfolio of media processing and signaling platforms has been specifically designed to enhance contact center applications. With an unprecedented feature set and value, Prosody has been widely adopted by companies throughout the world. Aculab helps its partners get more from their contact center applications.

Contact: Michael Donoghue, VP Sales – Americas
Phone: 781.433.6010
Email: michael.donoghue@aculab.com
Web: www.aculab.com

Workforce Management (WFM) is the art of having the right number of skilled resources, in the right place at the right time to meet the desired service levels for an accurately forecasted workload. This presentation provides an introduction to WFM Best Practice and how Noble's Open Wave WFM tools remove the guesswork from your contact center planning by carefully balancing the demands of business activities, staff requirements and your customers' service level expectations with efficient staffing levels. Learn how to "get more" from one of our newest feature-sets to help you improve your customer service and your competitive advantage.

Contact: Ashley Clayton, Business Manager EMEA
Phone: +44.207061.625
Email: aclayton@open-wave.com
Web: www.open-wave.com