EDUCATIONAL TRACKS:
Printable Conference Agenda
Agenda Overview
Schedule-at-a-Glance
Break-out Schedule
Educational Tracks: Performance Productivity Knowledge Flexibility
PERFORMANCE TRACK
The Ultimate Hiring System, Part 1
Join David Yoho, one of America's foremost experts on how to hire - and keep - the right people. This two-part, hands-on series is based on the authoritative guide used by thousands of businesses worldwide. This seminar is guaranteed to help you attract, hire, and retain more productive teleservices reps.
The Compliance Challenge 2008 - An Update on the Legislative Landscape & Emerging Trends
Join us for a panel discussion regarding the on-going Compliance Challenge. Our team of experts will discuss topics impacting federal, state, and international operations. Designed for anyone with a contact center business, this session will explore FTC, FCC, and Ofcom updates, as well as current trends in security, PCI Compliance, and more. Learn how these issues can impact your business and how you can meet the requirements while you "get more" from your system to maintain your center's productivity.
The Ultimate Hiring System, Part 2
Don't miss the second half of David Yoho's hiring system. The techniques and advice from the author of the Ultimate Hiring System, The M&M Game Plan, and The Professional Educator (a monthly sales and management e-zine), will revolutionize your organization.
Noble Workforce Optimization - What Can Workforce Planning Do For You?
Workforce Management (WFM) is the art of having the right number of skilled people, and supporting resources, in the right place at the right time to meet the desired service levels for an accurately forecasted workload. Noble's WFM tools remove the guesswork from your contact center planning by carefully balancing the demands of business activities, staff requirements and your customers' service level expectations with efficient staffing levels. Join us to learn how to "get more" from one of our newest feature-sets to help you improve your customer service and your competitive advantage.
Securing Your Contact Center - Everything You Need to Know About Data Security
Data security is one of the top challenges which contact center professionals face today. Security breaches and data leaks can have expensive ramifications in terms of cost and customer satisfaction. What is encryption? What is the difference between data in motion and data at rest? What is SFTP? How can you prepare for and pass security audits? This session will explore the basics of data security and how leveraging advanced technology solutions and new Noble features can help you "get more" by protecting your data.
PRODUCTIVITY TRACK
Noble Composer Enterprise - Exploring Upgraded Features and Expanded Design Tools
Designed for Enterprise-level users, this session takes you deeper into the Noble Composer Enterprise edition. We will show you the newest tools for building agent desktops. And, you'll see how you can "get more" by upgrading your agent environment with advanced features, such as compound branching, the award-winning Noble Mimic and Contact Management systems, and screen capture -- just to name a few.
Noble Maestro Enterprise - Discovering New Tools and Expanded Management Features
Are you an Enterprise-level user who wants to go more in-depth into the Noble Maestro Enterprise edition? Then you won't want to miss this session! We will show you the newest tools for management and reporting. Then, you'll see how you can "get more" benefit from this powerful toolset with a range of advanced features, such as list builder, recording and quality assurance, and call flows with IVR and skills-based routing.
Noble Messenger - The Benefits of Outbound Message Blasting
Outbound messaging is the fastest-growing outbound segment. Learn how the award-winning Noble Messenger solution combines automated messaging with IVR and text-to-speech tools to help you "get more" by increasing productivity, decreasing costs, and reaching more customers more efficiently. Anyone contemplating outbound messaging programs or using third-party messaging solutions should join us for this session. We'll look at case studies of how companies are using this integrated toolset in their daily operations.
The Future of Contact Center Technology - The Roadmap to the Contact Center of Tomorrow
Learn how to maximize efficiency by putting all of your agent applications in a single, unified desktop. We'll give you tips on how you can use Noble Composer to consolidate tasks, streamline data, and make your agents more productive.
The Productivity "Top 10" - 10 Things You Can Do Today to Improve Contact Center Performance
Want to jump-start your contact center productivity? If you're looking to take your programs to the next level, this session is a must-see. Our team of contact center experts will outline 10 tips and tools you can use to "get more" from your operations every day. Learn how campaign strategies, industry resources, agent motivation, operational rules, and other ideas can help you maximize performance and grow your business.
KNOWLEDGE TRACK
Noble Composer Express - A Tour of New Features and Commonly-Used Scripting Tools
Join us for an informative look at the award-winning Noble Composer Express solution. We will focus on the most-commonly-used tools for creating agent scripts. See the newest features for building campaigns. And, learn how to "get more" from your scripts with interactive agent toolbars, screen and database pops, table associations, custom disposition codes, and other tools. This session is ideal for centers without complex programming needs, as well as for users new to the Composer product.
Noble Maestro Express Overview - An Introduction to New Management and Reporting Features
Want to learn more about the Noble Maestro Express solution? This session is for you! Join us as we focus on the most-commonly-used tools for management and reporting. See the newest features for Maestro. Plus, discover how to "get more" from you programs with agent and campaign administration, on-demand queries, and the "easy button". This session is ideal for smaller centers, as well as for users new to the Maestro product.
Noble Care Support & Services - To the Help Desk and Beyond!
Think you know everything about Noble Care®? The technical Help Desk that is always a phone call away is just one facet of our support organization. The Noble Care Team helps you "get more" with a full-range of Client Services, including professional consulting solutions, advanced support features, and Account Management. more. Join our service experts to see how you can make the most of this valuable resource.
Noble Speech Analytics - Mining Gold from Your Voice Recordings & Audio Data
With major technology advancements, new Speech Analytics solutions go far beyond systems of old for true "mining" of recorded calls to "get more" with an accurate view of your company's "big picture". We'll help you understand SA technologies, and show you how you can learn more about your customers and your agents, identify problem areas, and reduce cost-to-serve. This session will use case studies and share best practices for evaluating SA vendors and technologies, identifying areas of business impact, and deploying speech analytics throughout the enterprise.
Noble QA Suite - Increasing Customer Satisfaction through Quality Improvement
The quality of your customer interactions can make the difference between satisfied, long-term customers and unhappy customers. The Noble QA Suite delivers a full set of tools to help you manage quality assurance and improve service delivery. This session will explore Noble QA features, including agent monitoring, digital recording, screen capture, QA scoring, speech analytics, and reporting will help you improve agent performance and "get more" from each and every customer communication.
FLEXIBILITY TRACK
Protecting Your Amcat Investment - Taking Advantage of New Opportunities with Noble Systems
The joining of Noble Systems® and Amcat™ created a significant provider of tier one solutions to companies of all sizes. But, what does it mean to you in your day-to-day operations? Join James K. Noble, Jr and Jim Texter to discover how the new relationship will enable you to "get more" from your contact center vendor with a more diverse product offer and a larger support structure. You'll see how your Amcat investment will benefit from the new technologies and new synergies.
Maximizing CCS/MediaLynx - New Ideas and Tips to Grow Your Business
Looking for ways to "get more" from you CCS or MediaLynx platform? This session can give you the answers you need to improve performance and campaign management. Join us for case studies and examples of unique applications to show you how fine-tuning your contact center programs can produce big results!
The IP Contact Center - Leveraging New Technologies for Contact Center Flexibility
Now is the right time to start planning an investment in Internet Protocol (IP) contact center solutions. IP can vastly reduce operating expenses, simplify management overhead, provide geographic flexibility and improve quality, particularly for multi-site contact center operations. We'll talk about how you can "get more" from the "IP" technologies -- such as VoIP, SIP dialing and trunking, IP-PBX -- exploring how they work, how they can impact your business, and why implementing them can be the next step in your contact center evolution.
Noble Web Solutions - Breaking Down the Contact Center Walls
You know that IP technologies are the future of the enterprise contact center. So, how can you put them into action with your Noble platform? Learn more at this session, where our experienced contact center team will discuss how you can deploy applications across the center, and use Noble's flexible architectures to support distributed environments and remote agents. Plus, take a look at Composer Web - our newest web-based agent interface, and see a case study about how a Noble client is using web-based technologies to "get more" by achieving cost and operational efficiencies.
A Brave New World - Spotlight on the Growth of Noble Systems in Global Markets
Noble Systems is growing globally -- and we want you to be a part of it! Join our international team to learn what our expansion means for our clients around the world. Our growth will bring new opportunities for local markets and local needs where you do business, as we focus on helping you "get more" from your relationship with Noble Systems.
*Agenda and content are subject to change. Check back for more details and session information.
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