- A leader in consumer & commercial banking chooses advanced collections center technology from Noble Systems -

Citizens Bank has selected the Noble Solution for blended inbound and outbound contact management in its consumer collections center. Noble Systems is a global leader in contact center technology solutions. Citizens Bank is a holding of Citizens Republic Bancorp, o­ne of the 50 largest bank holding companies headquartered in the U.S.

Citizens Bank will implement the Noble Solution in its Saginaw, Michigan collections center to manage the Bank’s residential mortgage and consumer lending recovery activities. Noble’s unified system gives the Bank a single platform to increase the productivity and efficiency for making right party contacts and recovering more accounts. The agency’s customized Noble Solution includes integrated predictive dialing and inbound routing, digital recording, broadcast messaging, and after-hours call overflow support, as well as quality monitoring tools, a comprehensive management and reporting suite, and the ability to emulate its collection software environment o­n the collector desktop to improve agent workflows.

"We are excited to team up with Noble Systems for our consumer lending collections activities. Noble has competitive pricing and a solid reputation in the industry,” said Ken Jones, Senior Vice President, Consumer Lending Manager.

Noble Systems Corporation announces the addition of John Simpson to the position of Chief Technology Officer – Collections Solutions. Mr. Simpson will add his leadership skills to NSC’s experience in solution development to build new opportunities and to oversee the company’s increasing presence within the collections marketplace.

As CTO – Collections Solutions, Mr. Simpson will leverage his industry experience to focus o­n technologies that will aid many of the challenges facing collections organizations. “Today’s collection businesses need tools that will keep their company in compliance and provide appropriate levels of security to meet PCI and ISO standards. In addition, Analytics Modeling and Efficiency tools to improve performance and agent productivity are growing in importance,” states Simpson. “Noble Systems already offers many products for the collections market. I hope to refine Noble’s offer and maintain it as the best solution on the market for debtor contact and receivables management.”

James K. Noble, Jr., President & CEO of Noble Systems, says, “Noble Systems has seen a significant growth in opportunities within the Collection marketplace, as these organizations demand new and innovative tools that deliver performance and help them face the challenges of security, globalization, customer satisfaction, compliance, and profitability. With John’s assistance, Noble Systems can leverage our award-winning Noble Solution and experience in delivering scalable, flexible contact center technology platforms to engineer new solutions directed to help the Collection industry meet these challenges and grow their businesses.”

Noble Systems Corporation introduces Noble Mimic, the newest generation of unified agent desktop management for its Noble Solution technology suite. Noble Mimic helps contact centers simplify agent processes through an innovative portal combining a common interface for multiple data sources, workflow automation, call scripts, and a complete set of tools for communicating with customers.

Noble Mimic uses state-of-the-art technology to provide an integrated and intuitive view of the customer and to streamline agent processes. By highlighting flexibility, speed, and ease-of-use, the new enterprise desktop is focused o­n making users more productive and delivering a more efficient, more satisfactory experience for the customer – each and every time. For managers and supervisors, Noble delivers a Management Suite with dashboards, control panels, and alerts, plus a report library that helps manage the contact center more effectively.

Contact your Account Manager to learn more about Noble Mimic or visit www.noblesys.com.